CONDITIONS FOR RETURNS
Change of Mind - All products are refundable where they are in perfect condition for re-sale purposes. Please note, timber furniture is no longer in perfect condition after assembly, as slight indentation occurs at fixation points due to fastening. Thus, we do not accept returns on furniture where there is ANY evidence of assembly, as this renders the furniture unfit for re-sale purposes.
Damaged or Faulty Goods - Contact us immediately if any of your products are damaged or faulty. The fault or damage will be assessed and a resolution will be negotiated depending on the type of fault/damage and the assessed cause of the fault/damage. Assessment may require us to hold the item for a period of up to 2 weeks - particularly where issues with assembly are thought to be the reason for a reported 'fault'. We cannot provide a replacement, repair or refund for furniture where damage is assessed to be caused by misuse or mishandling by the customer. As an example, where damage to an item is indicative of force used in the assembly process, as well as failure to follow the assembly instructions - a return will not be accepted.
If furniture is damaged in transit or on delivery, we will repair or replace the damaged parts at our own cost and in a timely manner. We understand if a refund is preferrable in the case of goods that are damaged on delivery and we will under most circumstances oblige, however it should be noted that this will be at our discretion, as we are not required by law to provide a refund where a replacement, or a repair is possible.
SHIPPING FOR RETURNS
Where a refund is chosen over a replacement or repair of goods that are damaged on delivery, all shipping costs are the responsibility of the customer. Where a replacement or repair of goods is accepted, we will cover the costs of shipping.
We use a third party for the shipping of goods. We do not profit from the shipping of goods and we do not factor shipping costs into the pricing of our goods. This enables us to offer low prices on the sale of our goods. However, it also means that shipping costs are non-refundable by us and all return shipping costs are the customer's responsibility.
Customer's are welcome to return goods directly to our warehouse in order to avoid shipping costs. Please contact us and arrange a time for drop-off to ensure our warehouse is attended when you intend to return your goods.
TIMEFRAME FOR RETURNS
All products must be returned within 14 days of purchase.
LOCATION FOR RETURNS
All items must be returned to our warehouse: Building 1, 75 Araluen Street, Kedron, QLD 4031. Please arrange a drop-off time to ensure our warehouse is attended.
REQUIREMENTS FOR RETURNS
Please provide your proof of purchase including your original receipt when you return any goods. Any free or bonus goods must also be returned. Where possible, please return the items in the original packaging to avoid a re-packaging fee. The item/s will be assessed to ensure they are in perfect condition for re-sale purposes before you receive your refund. In the case of damaged goods, this may take 1-2 weeks, as the items may need to be returned to the supplier or manufacturer for assessment.
CREDIT FOR RETURNS
Refunds will be made to your nominated bank account. Please provide account details. Your refund will consist of the total amount you paid minus any merchant fees incurred by us when you originally paid for your items. If you paid via Bank Transfer there will be no merchant fees deducted from your refund. However, Credit and Debit Cards, Pay Pal and Afterpay all incur merchant fees.
PACKAGING FOR RETURNS
All goods should be returned in the original packaging. Where this is not possible, the goods should be packaged in the same manner as the original packaging to avoid damage to the goods, or further damage to already damaged goods for assessment purposes in determining a refund. Where goods are returned due to a Change of Mind, a repackaging fee of 10% will be charged to cover the cost of replacement packaging, labour and processing.